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Brunel House, Brunel Road, Middlesbrough, TS6 6JA


0330 119 6666


Frequently Asked Questions (FAQ)

What support services does your company offer?

Our company offers a comprehensive range of support services to enterprises, channel partners, and corporate customers. Our offerings include Back Office Support, Customer Contact Services, Project Management, Field Technical Services, and Technical Logistics. We provide end-to-end solutions to support various business functions and ensure smooth operations.

How can your support services benefit my enterprise?

Our support services are designed to streamline operations, enhance customer experiences, and optimize project execution. With Back Office Support, we handle administrative tasks, data entry, and document management, allowing you to focus on core business activities. Customer Contact Services ensure prompt and professional customer interactions, while Project Management ensures efficient execution and delivery. Field Technical Services and Technical Logistics provide on-site support and manage the logistics of technical equipment, ensuring smooth operations.

What advantages do channel partners gain by partnering with your company?

Channel partners collaborating with us gain access to a comprehensive suite of support services, enabling them to enhance their offerings and meet the diverse needs of their customers. We provide dedicated support, training, and resources to help our partners expand their service portfolio and drive business growth.

Can your company handle specific back-office tasks for my enterprise?

Absolutely! We offer customizable Back Office Support solutions tailored to meet your specific requirements. Whether it’s data entry, documentation, record keeping, or other administrative tasks, our experienced team can handle these functions efficiently, allowing you to focus on your core business activities.

How can your Customer Contact Services improve customer experiences?

Our Customer Contact Services are designed to provide excellent customer experiences through various channels, including phone, email, chat, and social media. We have trained professionals who handle customer inquiries, resolve issues, provide technical support, and ensure prompt and friendly interactions, leaving a positive impression on your customers.

Can your company manage complex projects and ensure timely delivery?

Yes, our Project Management services are designed to manage complex projects from start to finish. Our project management experts employ industry best practices to ensure efficient planning, resource allocation, timeline management, and communication. We focus on delivering projects on time, within budget, and meeting your specific objectives.

Do your Field Technical Services cover on-site troubleshooting and support?

Yes, our Field Technical Services provide on-site troubleshooting, maintenance, and support for your technical infrastructure. Our skilled technicians are dispatched to your locations to diagnose and resolve technical issues, perform installations and upgrades, and ensure the smooth operation of your systems and equipment.

How can your Technical Logistics services support my enterprise's equipment needs?

Our Technical Logistics services handle the logistics and management of technical equipment, ensuring efficient inventory management, shipping, and tracking. We can assist with equipment procurement, warehousing, and distribution, allowing you to focus on your core business while we handle the logistics aspects.

How can I request a consultation or get more information about your support services?

Requesting a consultation or obtaining more information is easy. You can visit our website and fill out the contact form with your details and specific service requirements. Alternatively, you can reach out to our sales team directly via phone or email. We will promptly respond to your inquiry, schedule a consultation, and provide you with detailed information about our support services.